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Diane

After living in the same house for 32 years, my husband and I bought a house in November 2020. Since it had been that long, I was very out of touch with all the procedures. I had my walkthrough and was told to go set up the wiring for my loan for the next morning. When I got to the branch it was 4:00 p.m. and I asked about wiring. Shere, the employee who helped me,  told me they stopped wiring at 3:30 p.m. She offered to help me fill out the paperwork and have it ready to be sent in at 9:00 a.m. the next morning for my 10:00 a.m. closing. I could not find the information I needed so I decided to come back in the morning. Shere was waiting for me when I got there a little after 9:00 a.m. I started filling out the paperwork again and still did not have all the information I needed and became very upset and anxious. I felt there was no way I could do this by the 10:00 closing. Shere took her time with me and was so very patient, calm, and supportive. She actually ended up filling out the paperwork for me because I was so nervous and my handwriting was awful. I walked out of the branch at 9:50 a.m. and the wiring was a success! It was evident that Shere REALLY cared about me!

 

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