Summary
To perform a variety of functions in the operations department. These functions may include but are not limited to the following: check processing, ACH processing, wire transfers, dormant accounts, negative accounts, SEG payroll processing and IRA administration.
Essectial Functions and Responsibilities
- Processes any of the following within the timeframe required: Mobile Check Deposit item review, ATM Deposit item review, mail deposits, share draft processing, ACH processing, negative accounts, dormant accounts, IRA administration, paperwork, wire transfers, subpoenas and/or SEG payrolls.
- Coordinates workflow and scheduling in order to meet processing deadlines.
- Researches problems or questions from members, clearinghouses, or correspondents.
- Communicates with members or associates concerning transactions involving accounts; overdrafts, account closings, charges and fees, transfer of funds, etc.
- Researches and resolves employee and member problems.
- Cross trained in team member’s daily processes to assist when needed.
- Completes daily metrics.
- Maintains files and required documentation.
- Performs other job or department related duties as assigned.
Performance Measurements
- Carryout assigned responsibilities meeting all deadlines with respect to settlement activities, with minimum errors that result in losses to the Credit Union, in accordance with established departmental guidelines. This should be accomplished with zero unresolved errors.
- Provide friendly informed, professional, accurate service and support to all members and associates.
- Complete assigned processes with limited errors while meeting required deadlines and policies.
- Produce required reports accurately and in a timely manner.
- Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
Knowledge and Skills
Experience | One year to three years of similar or related experience.
Education | A high school education or GED.
Interpersonal Skills | Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills | 10-key proficiency; must be able to operate general office equipment including calculator, copy machine, Microsoft office, Microsoft excel, Microsoft Outlook, telephone; required lifting and motions tasks.
Benefits
Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, Traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.
To apply, email your resume and cover letter to resumes@peachstatefcu.org.
Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.
Summary
To assist members with their loan applications; process and make loan disbursements: set up new accounts, respond to problems, and direct members to the appropriate people.
Essectial Functions and Responsibilities
- Takes member loan applications and prepares them for review by a Loan Officer. Follows up with the Loan Officer to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements.
- Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their scope of authority. Refers problems that are beyond their authority to their supervisor, along with their recommended solution(s).
- Cross-sells Credit Union products and services to members.
- Answer members phone calls.
- Scan loan documents with the appropriate agencies.
- Performs other related duties as assigned.
Performance Measurements
- To produce loan documents, reports, and new accounts in a timely fashion, with no errors.
- To close, organize and complete member loan files according to the credit union's lending procedures.
- To process loan requests in the system with a goal to provide an applicant a response within 24 hours of receipt.
- To maintain a working knowledge of the credit union's loan standards and governmental regulations.
- To cross sell credit union products and services.
- To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
- To provide prompt, accurate, courteous, friendly, timely and professional service to all members. (To assist members waiting in the lobby within five minutes; To answer telephone within 4 rings; To respond to all correspondence within the same day).
- To develop and improve knowledge and skills in Member Service Areas.
Knowledge and Skills
Experience | One year to three years of similar or related experience.
Education | A high school education or GED.
Interpersonal Skills | Work involves significant interaction with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills | Must have good communication skills. Familiarity with Microsoft Office products.
Physical Requirements | Must be able to lift up to 25 pounds at times.
Benefits
Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.
To apply, email your resume and cover letter to resumes@peachstatefcu.org.
Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.
Summary
Assist members with their financial transactions while providing friendly, accurate, and timely service.
Essectial Functions and Responsibilities
- Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments as directed by the member.
- Post transactions to member accounts.
- Welcome members to the branch and provide information about credit union services; direct members to the appropriate person/department to obtain specific information and services.
- Cross sell credit union products and services.
- Perform miscellaneous tasks such as data entry, filing, and answering the phone.
- Balance cash drawer and daily transactions.
- Perform other duties as assigned.
Performance Measurements
- Provide friendly, professional, personalized service to members.
- Ability to handle at least 100 transactions per day.
- Process transactions accurately.
- Balance cash drawer daily with minimal or no outages.
- Comply with all regulatory requirements and credit union policies and procedures.
Knowledge and Skills
Experience | One year to three years of similar or related experience.
Education | A high school degree or GED required.
Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves significant interaction with others inside and outside of the organization to provide or obtain information, facilitate conversations, solicit cooperation, and build relationships.
Other Skills | Operate a 10-key calculator and computer keyboard by touch. Attention to detail and high degree of accuracy with numbers and names.
Physical Requirements | Must be able to lift up to 25 lbs at times.
Benefits
Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.
To apply, email your resume and cover letter to resumes@peachstatefcu.org.
Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.
Summary
Assist members with their financial transactions while providing friendly, accurate, and timely service.
Essectial Functions and Responsibilities
- Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments as directed by the member.
- Post transactions to member accounts.
- Welcome members to the branch and provide information about credit union services; direct members to the appropriate person/department to obtain specific information and services.
- Cross sell credit union products and services.
- Perform miscellaneous tasks such as data entry, filing, and answering the phone.
- Balance cash drawer and daily transactions.
- Perform other duties as assigned.
Performance Measurements
- Provide friendly, professional, personalized service to members.
- Ability to handle at least 100 transactions per day.
- Process transactions accurately.
- Balance cash drawer daily with minimal or no outages.
- Comply with all regulatory requirements and credit union policies and procedures.
Benefits
Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.
To apply, email your resume and cover letter to resumes@peachstatefcu.org.
Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.
