Join the Peach State Team!

Summary

The IT Department supports the Network infrastructure of the credit union headquarters and all branches. This includes, but not limited to, computers, phones, mobile devices, servers, routers, switches, applications, software, network circuits, etc. This includes both onsite and remote maintenance and troubleshooting. Members of this team should possess great customer service skills, ability to multi-task, and excellent written and verbal communication skills. Supervises Network Support Specialist position(s).

This team members' ability to translate their technical knowledge into actionable steps and research a problem to determine a solution are key. This person must be able to support a Windows network environment. Great customer service, ability to multi-task, and excellent written and verbal communication skills are a must. Employee will interface constantly with both technical and non-technical coworkers and be able to communicate on all levels. Flexibility to work outside of normal business hours is required.

Essential Functions and Responsibilities

• Provides the deployment, diagnosis, maintenance, and repair of our IT infrastructure consisting of servers, phones, workstations, firewalls, routers, switches, applications, software, network circuits, etc.
• Provides 1st and 2nd tier technical and troubleshooting assistance/support related to computer hardware and software, mobile devices and other tech tools and products.
• Participates in various projects intended to continually improve/upgrade the IT infrastructure.
• Adheres to standards and procedures for technology products and services.
• Assist with restoring service in all aspects of the infrastructure to include circuits, phones, network equipment, network congestion, servers and routing issues.
• Responsible for the accuracy and completion of assigned Service Work Orders and documentation within the company’s established time frames.
• Responsible for the creation, maintenance, and updating of documentation to include, but not limited to, site books, service work order notes, changes/upgrades to environment
• Responsible for upkeep and maintenance of branch security related equipment (i.e. access control, alarms, cameras, and DVR/NVR systems).
• Responsible for upkeep and maintenance of IT-related equipment (i.e. computers, monitors, phones, copiers, and printers).
• Performs other job-related duties required or assigned.
  
  

Performance Measurements

• Provide informed, professional, accurate service and support to all members and associates.
• Design, troubleshoot and resolve infrastructure needs consisting of servers, phones, workstations, firewalls, routers, switches, applications, software, network circuits, etc.
• Troubleshoot and resolve members and internal inquiries in a timely, friendly, accurate manner.
• Perform routine system checks (daily, weekly, monthly or as needed) to maintain computers, servers, systems and infrastructure.
• Document problems, troubleshooting steps, and conversations to create a log that can be referenced by other technicians and for training purposes.
  
  

Knowledge and Skills

Experience | Eight to ten years of similar or related experience.

Education | (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). 

Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. 

Physical Requirements | Must be able to lift 50 pounds at times. 

Other Skills | Proven expertise in the core areas of IT infrastructure; including, Computers, Microsoft Servers, Printers, etc.

Benefits

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

To apply, email your resume and cover letter to resumes@peachstatefcu.org.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.

Summary

Assist members with their financial transactions while providing friendly, accurate, and timely service.

Essential Functions and Responsibilities

• Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments as directed by the member.
• Post transactions to member accounts.
• Welcome members to the branch and provide information about credit union services; direct members to the appropriate person/department to obtain specific information and services.
• Cross sell credit union products and services.
• Perform miscellaneous tasks such as data entry, filing, and answering the phone.
• Balance cash drawer and daily transactions.
• Perform other duties as assigned.
  
  

Performance Measurements

• Provide friendly, professional, personalized service to members.
• Ability to handle at least 100 transactions per day.
• Process transactions accurately.
• Balance cash drawer daily with minimal or no outages.
• Comply with all regulatory requirements and credit union policies and procedures.
  
  

Knowledge and Skills

Experience | One to three years of similar or related experience.

Education | A high school diploma or GED.

Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job.  Work involves significant interaction with others inside and outside of the organization to provide or obtain information, facilitate conversations, solicit cooperation, and build relationships.

Physical Requirements | Must be able to lift 25 pounds at times. 

Other Skills | Operate a 10-key calculator and computer keyboard by touch.  Attention to detail and high degree of accuracy with numbers and names.

Benefits

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

To apply, email your resume and cover letter to resumes@peachstatefcu.org.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.

Summary

Assist members with their financial transactions while providing friendly, accurate, and timely service.

Essential Functions and Responsibilities

• Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments as directed by the member.
• Post transactions to member accounts and maintain member records.
• Travel among the branches as needed to provide staffing coverage.
• Welcome members to the branch and provide information about credit union services; direct members to the appropriate person/department to obtain specific information and services.
• Cross sell credit union products and services.
• Perform miscellaneous tasks such as data entry, filing, and answering the phone.
• Balance cash drawer and daily transactions.
• Perform other duties as assigned.
  
  

Performance Measurements

• Provide friendly, professional, personalized service to members.
• Flexibility to work in a variety of branch settings.
• Ability to handle at least 100 transactions per day.
• Process transactions accurately.
• Balance cash drawer daily with minimal or no outages.
• Comply with all regulatory requirements and credit union policies and procedures.
  
  

Knowledge and Skills

Experience | One to three years of similar or related experience.

Education | A high school diploma or GED.

Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job.  Work involves significant interaction with others inside and outside of the organization to provide or obtain information, facilitate conversations, solicit cooperation, and build relationships.

Other Skills | Operate a 10-key calculator and computer keyboard by touch.  Attention to detail and high degree of accuracy with numbers and names.

Benefits

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

To apply, email your resume and cover letter to resumes@peachstatefcu.org.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.

Summary

The responsibilities of this position include performing a wide variety of sales and service transactions by phone, fax, or email, including but not limited to the following:

Essential Functions and Responsibilities

• Answer incoming calls and assist members with account inquiries, review members accounts to identify and recommend appropriate products and services.
• Complete account research and perform data entry to update and maintain member records.
• Solve problems accurately and follow through on resolutions.
• Act as liaison between members and other credit union departments.
• Works hand in hand with all back office departments including: Operations, Loan Operations, Accounting, E-commerce/Card Services, Member Solutions.
• Support and contribute to the success of the department by providing effective and efficient member services.
• Navigate between multiple credit union systems (i.e. I-Power, Criterion, Client Workstation, etc)
• Must be willing to work two or more Saturdays a month.

Knowledge and Skills

• Prior customer service experience in the financial industry preferred

• Ability to provide excellent member service over the phone/prior call center experience a plus

• Excellent interpersonal skills and professional manner

• Strong verbal and written communication skills

• Ability to cross-sell products and services

• Must be well organized and attentive to details

• Must be able to multi-task and prioritize work in a fast-paced work environment

• Must have strong computer proficiency with knowledge of Microsoft Office, Internet and Email

• Bilingual (English/Spanish/Bosnian) skills a plus

To apply, email your resume and cover letter to resumes@peachstatefcu.org.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.