Join the Peach State Team!

Summary

To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Essential Functions and Responsibilities

• Provides accurate, timely and efficient assistance to members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor; along with their recommended solutions.
• Assists members by trouble shooting and problem solving accurately by following through on resolutions. Conducts account research and performs data entry to update and maintain member account records.
• Navigate between multiple credit union systems (I-Power, Loans PQ, Client Central Workstation, Centurion, etc.).
• Performs other job-related duties required or assigned.
• Must be willing to work two or more Saturdays a month.

Performance Measurements

• Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone within three rings and returning messages within 60 minutes.
• Direct all telephone calls to the appropriate person with minimum transfers.
• Process member transactions with zero unresolved errors.
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Kowledge and Skills

Experience | One year to three years of similar or related experience.

Education | A high school education or GED.

Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills | Good listening and telephone skills; able to proficiently operate a 10-key calculator and computer keyboard; able to make decisions with limited information.

Work Environment | Hybrid or remote work capable once telecommuting requirements are met.

Benefits

Peach State FCU offers competitive compensation along with a benefit package including Paid Time Off (PTO), medical, dental, vision, long-term disability, basic life insurance, traditional and Roth 401(k) plans and company matching. We also offer optional life insurance, flexible spending account and tuition assistance.

To apply, email your resume and cover letter to resumes@peachstatefcu.org.

Peach State FCU is an Equal Opportunity Employer supporting diversity in the workplace.